Information we collect
We collect personal information that you choose to provide through the website contact form. The fields we ask for are:
- First name
- Last name
- Email address
- Company (optional)
- Area or product of interest (from the interest selector)
- Subject
- Message
When you submit an enquiry, our server may also record the browser user-agent string supplied with your request and store it with the enquiry record to help with security, abuse prevention and technical diagnosis. We do not currently store your IP address in our enquiry database.
When you use the contact form, our server may use technical connection information from your request to create a one-way identifier for abuse prevention. This identifier is stored separately from your enquiry for a limited period and is used only to limit repeated or abusive submissions. We do not store your raw IP address in the enquiry record or use this identifier for marketing or profiling.
Like most websites, our hosting and platform infrastructure may necessarily process technical connection data (such as server logs) to deliver pages, maintain security and keep the service running. That processing is part of operating the site rather than a separate analytics or advertising programme run by Sable & Silicon.
The corporate website does not offer user accounts, checkout or payment processing, and we do not ask you to create a password on this site.
How we use information
We use contact and related information to:
- Respond to your enquiry and communicate with you about it
- Understand the nature of your request (including which product or topic you selected)
- Operate, maintain and secure the website
- Keep enquiry records for legitimate business administration
- Diagnose technical problems and reduce misuse of the contact form
- Meet applicable legal obligations where required
We do not use the contact form to operate a marketing newsletter, and submitting the form does not subscribe you to promotional email lists.
Contact form processing
When you submit the contact form, your information is sent from your browser to the Sable & Silicon website. Our server validates the submission, stores the enquiry in our backend database, and sends an internal email notification so we can review and respond. We do not publish your message on the website.
Service providers
We use trusted third-party service providers to operate parts of the website. They process information on our behalf and under their own terms and privacy practices, not as owners of your data. Providers we use for the contact enquiry flow include:
- Supabase — database and backend infrastructure used to store contact enquiries
- Resend — email delivery infrastructure used to send internal enquiry notifications
Hosting and related infrastructure for the public website may also be provided by our deployment platform. We do not claim to own or operate those providers' services.
International processing
Sable & Silicon is based in South Africa. Because cloud and email providers may process or store information in data centres outside South Africa, your information may be processed in other countries depending on how those services are configured and operated. We choose providers to support secure operation of the website, but we do not represent that data stays in a single jurisdiction.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, protecting the website, and meeting applicable legal obligations. We do not apply a fixed public retention schedule to every enquiry category on the website; retention depends on the nature of the contact and our legitimate business needs.
Security
We use reasonable technical and organisational measures designed to protect personal information handled through the website. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive information through the contact form unless you are comfortable doing so in that channel.
Your rights (POPIA)
Sable & Silicon processes personal information with South Africa's Protection of Personal Information Act, 2013 (POPIA) in mind. Subject to applicable law and any lawful limitations, you may have rights relating to your personal information, such as requesting access to information we hold about you, asking for correction of inaccurate information, or raising a concern about how we process your information.
To make a privacy-related request, contact us at hello@sableandsilicon.com. We may need to verify your identity before responding. This summary does not replace legal advice or exhaust every statutory right or exception under POPIA.
Third-party links
Our website describes Sable & Silicon products and may link to separate product websites. For example, TradingOS is linked to gettradingos.com, which is operated separately from the corporate site. External websites have their own privacy practices, and this policy does not apply to them.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date at the top of this page. Please review this page periodically.
Contact
Sable & Silicon
South Africa
hello@sableandsilicon.com